Get in Touch
We'd love to hear from you
Contact Information
Have questions about our products, orders, or anything else? Reach out to us using any of the methods below.
Visit Us
15 Rue de la Paix
75002 Paris, France
Call Us
+33 (0)1 42 61 76 87
Monday-Friday: 9am-6pm CET
Email Us
customer.care@elegance.com
We respond within 24 hours
Boutique Hours
Send Us a Message
Our Boutiques
Visit us at one of our exclusive locations worldwide
Frequently Asked Questions
How long do your fragrances last?
Our Eau de Parfum formulations typically last 6-8 hours on the skin, while our Parfum concentrations can last 8-12 hours or more. Longevity can vary based on skin type, climate, and application method.
Do you offer samples before purchasing a full bottle?
Yes, we offer a Luxury Sample Set that includes 5ml samples of our bestselling fragrances. You can also request up to 3 complimentary samples with any purchase over $100.
What is your return policy?
We accept returns of unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns of opened fragrances unless they are defective.
Do you ship internationally?
Yes, we ship to over 90 countries worldwide. International shipping typically takes 5-10 business days, depending on the destination. Please note that customs duties and taxes may apply.
Are your products cruelty-free?
Yes, all Élégance products are cruelty-free. We do not test on animals, nor do we work with suppliers who test on animals. We are certified by Leaping Bunny and PETA.